FAQs


Frequently Asked Questions

MAY I RETURN AN ITEM THAT I PURCHASED FOR A REFUND?

REGULAR: We accept returns on unused and unworn products within 14 days from the date you received it, along with the original invoice. You will receive a complete refund for the item. This does not include return postage or related shipping fees. SALE: All sale items are final sale and cannot be returned. If the items you received is defective, it is eligible for store credit or replacement only. **We ask that you contact us prior to sending your returns. Email: Hello@sarahandjessie.com Subject: Return and your order number**

DO I HAVE TO PAY SALES TAX? Only orders placed by North Carolina residents are required to pay sales tax, as required by law.

HOW LONG DOES IT TAKE TO PROCESS MY ORDER ONCE IT'S BEEN PLACED? Your order will be processed within 2-3 business days from the date you place your order. Orders are processed Monday thru Friday, 8am - 5pm EST. **Excluding HOLIDAYS**

WHEN WILL MY ORDER SHIP? Your order will ship within 3-5 business days from the date your order was processed.

HOW WILL I KNOW MY ORDER HAS SHIPPED? You will receive an e-mail notification, along with your tracking number, when your order ships.

I DIDN'T RECEIVE AN E-MAIL. WHY? Please check your spam filter.

WHAT PAYMENTS DO YOU ACCEPT AND IS YOUR SITE SECURE? Sarah and Jessie accepts all major credit and debit cards. Yes, our site is secure your payments are processed through Stripe, a secured payment processing gateway.

WILL YOU SHARE MY PERSONAL INFORMATION? We will never share or sell your personal information.

DO YOU SHIP INTERNATIONALLY? At this time Sarah and Jessie does not ship internationally.